Patient Survey: December 2023

1. How easy did you find it to get through to this GP practice by phone? *

2. Did you find the receptionists at this GP practice helpful? *

3. Were you satisfied with the general practice appointment times available? *

4. Were you satisfied with the appointment you were offered? *

5. If making a same day or emergency appointment, how satisfied were you with this service? *

6. Have you used our online consultation service (called PATCHS)? *

7. If you have used PATCHS, how would you rate the value of having this as an additional way of contacting the practice? *

8. Do you usually get to see, speak to or communicate with your preferred GP either in person, on the telephone, SMS messaging or via online services (PATCHS)? *

9. Were you offered a choice of appointments the last time you tried to make a general practice appointment? (Tick all that apply) *

10. Describe you overall experience of making an appointment at the practice? *

11. Do you feel that your needs were met during their last appointment at the practice? *

12. Do you have confidence and trust in the healthcare professional you saw or spoke to? *

13. Please describe your overall experience of this GP practice. *